Refund and Returns Policy

Our Commitment

At partykit, we strive to provide high‑quality products and a satisfying shopping experience. If you are not completely satisfied with your purchase, this policy outlines the conditions under which we will accept returns and issue refunds.

Return Eligibility

General Conditions

• Items must be returned within 30 days of the delivery date.
• Products must be unused, unopened, and in their original packaging.
• A proof of purchase (order number or receipt) must be provided.

Non‑Eligible Returns

• Custom‑made or personalized items.
• Perishable goods, party supplies that have been opened or used.
• Items purchased on clearance or marked as final sale.

Return Process

Initiating a Return

To start a return, contact our support team at [email protected] with your order number and reason for the return. Our team will provide you with a Return Merchandise Authorization (RMA) number and detailed instructions.

Shipping the Return

Return shipments must be sent to the following address:

1388 Southeast 16th Drive
Las Vegas, Nevada 89134
United States

You are responsible for the cost of return shipping unless the return is due to a defect or an error on our part.

Refunds

Processing Time

Refunds are processed within 7‑10 business days after we receive and inspect the returned item. The refund will be issued to the original payment method.

Partial Refunds

We may issue a partial refund for items that show signs of use, missing accessories, or damage incurred during return shipping.

User Responsibilities

• Provide accurate contact information and order details.
• Package the returned item securely to prevent damage in transit.
• Comply with all instructions provided in the RMA communication.

Contact Information

If you have questions about this policy, please reach out to us:

• Email: [email protected]
• Phone: +1 (725) 554-6836
• Address: 1388 Southeast 16th Drive, Las Vegas, Nevada 89134, United States

Legal Disclaimer

This Refund and Returns Policy is governed by the laws of the State of Nevada, United States. partykit reserves the right to modify or update this policy at any time without prior notice. Continued use of the website after changes constitutes acceptance of the revised terms.